📄 Terms and Conditions – Wize Power Rider App

Effective Date: 1st December 2023
Last Updated: 26th June 2025

Welcome to the Wize Power mobile application (“App”). These Terms and Conditions (“Terms”) govern your access and use of the App and associated services provided by Wize Power Motorcycle Rental L.L.C, a company registered in Dubai under License No. 1262463 (“we”, “our”, or “us”). By using the App, you agree to these Terms.

1. EligibilityYou must be at least 18 years old and legally permitted to operate a vehicle in your country of residence to use this App.
2. Use of the AppYou agree to:

• Use the App for lawful purposes only
• Maintain accurate and up-to-date information in your profile
• Keep your login credentials secure and confidential

3. Battery Swapping and Bike UseBattery usage is governed by your subscription or pay-per-use plan

• Batteries must be returned in working condition
• We may suspend your access for tampering, misuse, or non-compliance

4. PaymentsAll payments must be completed through the App

• Pricing is subject to periodic review and change with notice

5. Data Ownership and CommunicationAll data generated through the App, bikes, and stations—including GPS, telemetry, and usage data—is the sole property of Wize Power Motorcycle Rental L.L.C, License No. 1262463.
This data collection is mandatory and essential for safety, fraud prevention, and service delivery. Opting out of data collection is not permitted.
You must opt in to receive promotional or non-operational communications via your mobile number or push notifications. Communication preferences can be managed in the App.
6. Penalties for Damages and MisuseYou are responsible for using all Wize Power equipment properly. The following are strictly prohibited:

• Damaging or tampering with batteries, bikes, or stations
• Disabling, bypassing, or interfering with system operations
• Using equipment for unauthorized, recreational, or personal errands
• Obstructing or disrupting service through indirect or software-based manipulation

Penalties include:

• Battery damage: up to AED 2,500 per unit
• Station damage: up to AED 15,000 per cabinet
• Unauthorized use/interruption: up to AED 1,000 per incident, plus operational loss charges
• Legal reporting in cases of deliberate sabotage or fraud

7. Intellectual PropertyAll App content, code, and trademarks are owned by Wize Power Motorcycle Rental L.L.C. Unauthorized use is prohibited.
8. Suspension and TerminationWe reserve the right to suspend or terminate your account for violations of these Terms, including misuse, fraud, or failure to pay.
9. DisclaimersThe App and services are provided “as-is”. We do not guarantee uninterrupted availability or error-free operation.
10. Limitation of LiabilityWe are not liable for indirect or consequential damages arising from use or inability to use the App or services.
11. Governing LawThese Terms are governed by the laws of the United Arab Emirates.
12. Contact:
Email: support@wize-power.com
Phone: +971 58 575 8119
Company: Wize Power Motorcycle Rental L.L.C
License No.: 1262463