📄 Privacy Policy – Wize Power Rider App

Effective Date: 1st December 2023
Last Updated: 26th June 2025
Wize Power Motorcycle Rental L.L.C (“Wize Power”, “we”, “our”, “us”), License No. 1262463, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your data.
1. What We CollectWe collect the following types of information:
  • Personal Data: Name, phone number, email, payment details
  • Location Data: Real-time GPS from your phone and electric bike
  • Telemetry Data: Battery and bike metrics (e.g., voltage, speed, temperature)
  • Device Data: Mobile device ID, app usage patterns, time zone, language
2. Data Ownership
All operational, location, and telemetry data is the property of Wize Power Motorcycle Rental L.L.C, License No. 1262463. This data is essential for:
  • Battery and station usage tracking
  • Rider safety and support
  • Fraud detection and misuse investigation
  • Operational improvement
3. How We Use Your Data
Your information is used to:
  • Operate battery-swapping and rental services
  • Monitor service quality and asset health
  • Detect and investigate violations of Terms
  • Provide customer support and troubleshoot issues
  • Improve features and rider experience
4. Communication Preferences
We may contact you for:
  • Operational and billing notifications (mandatory)
  • Marketing or promotions (optional; opt-in required)
You can manage opt-in preferences for promotional messages and push notifications within the App.
5. Data Logging for MisuseIn case of suspected abuse, we log and analyze all activity and telemetry data to determine misuse, tampering, or unauthorized actions. This data may be shared with relevant authorities or partners as necessary.
6. Sharing Your DataWe do not sell your data. We may share it with:
  • Payment processors and IT service providers under data agreements
  • Government authorities upon legal request
  • Affiliated partners for support services under confidentiality obligations
7. Data Security
We use secure servers, encryption, and access controls to safeguard your data. However, no system is completely immune from risk.

8. Data Retention
We retain data only as long as required to:
  • Fulfill services and subscriptions
  • Comply with UAE regulations
  • Resolve disputes or protect assets
9. Your Rights
You may:
  • View or update your personal information
  • Request account closure and personal data deletion
  • Opt in/out of optional notifications
10. International Use
By using the App from outside the UAE, you consent to processing and storage of your data in the UAE.
11. Updates to This Policy
We may update this Privacy Policy periodically. You will be notified via App or email if material changes occur.

Email: support@wize-power.com
Phone: +971 58 575 8119
Company: Wize Power Motorcycle Rental L.L.C
License No.: 1262463